Terms of Service

Last updated: 20 August 2026 · Russian version

These Terms of Service (the "Terms") constitute a legally binding agreement between you (the "User") and the administration of the Kai service (the "Administration", "we", "us"), governing access to and use of the Kai AI service (the "Service"), available via the Telegram bot @aiicrm_bot and the website.

  Acceptance of Terms: By using the Service (sending your first message to the Bot, connecting a CRM account, or paying for a subscription), you confirm that you have read these Terms, fully accept them, and agree to abide by them. If you disagree with any provision, please discontinue use of the Service.

1. Description of the Service

Kai is an AI assistant that configures and manages the User's account on the CRM platform they choose to connect, via the platform's official API, through the Telegram interface. The Service provides:

AI-powered consulting on CRM structure design (pipelines, fields, stages, automations).
Automated execution of API actions in the connected CRM account on the User's behalf: creating, modifying, and deleting pipelines, fields, stages, deals, contacts, companies, tasks, tags, webhooks, and other entities.
Generation of technical specifications (PDF) based on the agreed plan.
Voice message recognition.

The Service operates exclusively through the official API of the CRM platform the User connects and is an independent product: it is not a product, partner, or affiliate of the operator of any CRM platform.

The licence or subscription for the CRM platform itself is purchased by the User separately, at that platform's own rates, and is not part of the Service.

2. Registration and Account

2.1. Access

No separate registration is required to use the Service. Your account is created automatically upon your first interaction with the Bot, based on your Telegram profile data (Telegram ID).

2.2. CRM Connection

To perform API actions in the connected CRM account, the User must authorize the Service via the OAuth 2.0 protocol provided by the CRM platform. The User may revoke access at any time through the platform's integration settings.

2.3. User Requirements

Must be at least 18 years old or have full legal capacity under the laws of your jurisdiction.
Must have the authority to manage the CRM account to which the Service is connected (you are the account administrator or have appropriate permission from the administrator).
Must use the Service in compliance with applicable law and these Terms.

3. Pricing and Payment

3.1. Subscription Plans

The Service is provided on a paid basis. Current subscription plans, pricing, and included features are published on the pricing page and are subject to change. We will notify Users of pricing changes at least 14 days in advance via the Bot.

3.2. Trial Period

New users receive a free trial period of 3 (three) calendar days. After the trial expires, access to Service features is restricted until a subscription is purchased.

3.3. Payment Methods

Payment is made on a prepaid basis for the selected period (30 days). Prices are shown in euros (EUR). Available payment methods include: bank card (including Mir cards), Telegram Stars, and cryptocurrency (USDT). The list of payment methods may be expanded.

3.4. Renewal and Cancellation

When paying via auto-renewing methods, the subscription renews automatically for the next period at the current price until you cancel. When paying via one-off methods (Telegram Stars, USDT), access is granted for the paid period and does not auto-renew. You may cancel at any time — at ai.crm.2000@gmail.com or in your payment provider's subscription management. After cancellation, access remains until the end of the paid period.

3.5. Refunds

Refund and cancellation terms and EU consumer rights are set out in detail in a separate Refund & Cancellation Policy. In short: a refund is available if you contact us within 7 days of payment and have used less than 30% of the paid action allowance, as well as in cases of a material breach by us or an erroneous charge. To request one, email ai.crm.2000@gmail.com.

4. Acceptable Use

4.1. Permitted Use

The User may use the Service for:

Configuring and managing their own account on the connected CRM platform.
Receiving AI consulting on CRM structure and logic.
Generating technical specifications.
Other activities provided by the Service functionality.

4.2. Prohibited Actions

The User agrees not to:

Use the Service to access CRM accounts belonging to third parties without their explicit consent.
Attempt to gain unauthorized access to the Service's servers, databases, or source code.
Reverse-engineer, decompile, or otherwise attempt to extract the Service's source code.
Use the Service for spamming, phishing, or other fraudulent activities.
Transfer, resell, or provide third-party access to the Service for compensation without written consent from the Administration.
Use automated means (bots, scripts) for mass interaction with the Service.
Deliberately create excessive load on the Service's infrastructure.
Use the Service in violation of applicable law, the rules of the connected CRM platform, or these Terms.

  Consequences of violations: Upon detecting violations, the Administration reserves the right to restrict or terminate access to the Service without prior notice and without refund.

5. Intellectual Property

5.1. Administration's Rights

Exclusive rights to the Service, including but not limited to: software, algorithms, models, interfaces, design, texts, logos, and trademarks — belong to the Administration.

These Terms do not grant the User any intellectual property rights to the Service, except for a limited, non-exclusive, revocable right to use the Service in accordance with these Terms.

5.2. User's Data Rights

The User retains all rights to data uploaded or created through the Service. CRM objects (pipelines, fields, deals, etc.) created by the Service at the User's request in their CRM account belong to the User.

5.3. Technical Specifications (PDF)

Generated technical specifications are AI output based on User data. The User receives a non-exclusive, unrestricted right to use the generated documents for their professional purposes.

6. Limitation of Liability

6.1. "As Is" Provision

The Service is provided on an "as is" and "as available" basis. The Administration does not guarantee:

Uninterrupted, error-free, or continuous operation of the Service.
That AI output will meet the User's expectations.
Compatibility with any specific CRM account configuration.
Availability of the Service at any particular time or from any particular region.

6.2. Limitation of Damages

To the maximum extent permitted by applicable law, the Administration shall not be liable for:

Direct, indirect, incidental, punitive, or consequential damages, including lost profits, data loss, or reputational harm arising from the use of or inability to use the Service.
Actions or errors of the AI model, including incorrect recommendations or unintended CRM changes.
Outages caused by third-party actions (Telegram, the connected CRM platform, AI providers, hosting providers).
Loss of CRM account access for reasons beyond the Administration's control.

  Liability cap: The Administration's total aggregate liability to the User under any claim shall not exceed the amount actually paid by the User for the last 3 (three) months of Service usage.

6.3. User's Responsibility

The User is solely responsible for:

Decisions made based on AI recommendations. We recommend reviewing the action plan before applying changes to the CRM account.
Security of their Telegram and CRM account access.
Lawful use of the Service in connection with their professional activities.
Consequences of granting the Service access to their CRM account.

7. Personal Data

Personal data is processed in accordance with the Privacy Policy, which is an integral part of these Terms.

Summary of processed data:

Data	Purpose
Telegram ID, name, username	Identification and Service provision
Text and voice messages	Request processing, response generation
OAuth tokens of the connected CRM platform	Authorization of API requests to the CRM account

Kai does not request or store CRM login credentials. Access is provided exclusively via OAuth 2.0.

8. Third-Party Services

The Service uses third-party infrastructure and APIs. Use of the Service implies agreement with the terms of the respective services:

Telegram — Telegram Terms of Service
The CRM platform you connect — its terms of use are published on that platform's website
OpenAI — OpenAI Terms

The Administration is not responsible for the actions, policies, or availability of these services.

9. Suspension and Termination

9.1. By the User

The User may stop using the Service at any time by blocking the Bot in Telegram. For complete data deletion, use the /delete command or send a request to ai.crm.2000@gmail.com.

9.2. By the Administration

The Administration may suspend or terminate the User's access to the Service:

Upon violation of these Terms.
Upon detection of suspicious or fraudulent activity.
At the request of competent authorities.
Upon discontinuation of the Service — with at least 30 days' notice.

10. Governing Law and Dispute Resolution

10.1. For Users in Russia and CIS Countries

These Terms are governed by and construed in accordance with the laws of the Russian Federation. Disputes shall be resolved in accordance with applicable Russian law. Before filing a legal claim, the parties agree to attempt pre-trial dispute resolution by sending a written complaint. The response period is 30 (thirty) calendar days.

10.2. For Users in the EU, USA, Canada, and Other Jurisdictions

For Users located outside Russia and CIS countries, these Terms are governed by the laws of the User's country of residence to the extent required by applicable consumer protection laws. Disputes shall be resolved in the competent court at the User's location. EU Users may also use the EU Online Dispute Resolution platform.

10.3. Additional Rights for EU Users

If you are a consumer in the European Union, nothing in these Terms limits your mandatory rights under the consumer protection laws of your country of residence, including the right of withdrawal within 14 days (where applicable).

11. Force Majeure

The Administration is released from liability for non-performance of obligations caused by force majeure circumstances, including but not limited to: natural disasters, government actions or inactions, military operations, cyberattacks, third-party service failures (Telegram, the connected CRM platform, cloud providers), IP blocks, and other circumstances beyond the Administration's reasonable control.

12. Changes to Terms

The Administration may amend these Terms unilaterally. We will notify Users of material changes via the Bot at least 14 days before they take effect. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

If you disagree with the changes, please discontinue use of the Service before the changes take effect.

13. Miscellaneous

13.1. Severability

If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions shall continue in full force and effect.

13.2. Waiver

Failure by the Administration to exercise any right under these Terms does not constitute a waiver of that right.

13.3. Entire Agreement

These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, constitute the entire agreement between the User and the Administration regarding the use of the Service.

14. Contact

For any questions regarding these Terms, please contact us:

Email: ai.crm.2000@gmail.com
Telegram: @aiicrm_bot