Last updated: 20 August 2026 · Russian version
This Refund & Cancellation Policy (the "Policy") describes billing, renewal, cancellation and refund terms for the Kai AI service (the "Service"), available through the Telegram bot @aiicrm_bot. It forms an integral part of our Terms of Service.
The Service is provided on a subscription basis for the selected period (30 days), paid in advance. Prices are shown in euros (EUR) on the pricing page. Each plan includes a defined allowance of actions (requests) and set of features.
New users get a free trial of 3 (three) calendar days. No charge is made during the trial; if you stop using the Service before it ends, you pay nothing.
The licence or subscription for the CRM platform you connect is paid by you separately, at that platform's own rates, and is not part of the Service or of any amount charged under this Policy.
When paying via auto-renewing methods, the subscription renews automatically for the next period at the current price until you cancel. When paying via one-off methods (Telegram Stars, USDT cryptocurrency), access is granted for the paid period and does not auto-renew — to continue, you pay again.
You may cancel at any time by:
After cancellation, access to paid features remains until the end of the already-paid period; it then does not renew and no further charges are made. Cancellation is not an automatic refund for the current period — refund terms are set out below.
We will refund your payment if at least one of the following applies:
If you are a consumer in the European Union, you have a 14-day right of withdrawal. Because the Service is a digital service available immediately upon payment, by starting to use the paid features you expressly consent to the immediate performance of the service and acknowledge that you lose the 14-day withdrawal right for the part already performed (Art. 16(m) of EU Directive 2011/83/EU). This does not limit your rights where the service is materially non-conforming.
Email ai.crm.2000@gmail.com with the subject "Refund" and include: your Telegram username or ID, the date and method of payment, the plan, and the reason. We review requests within 5 (five) business days.
An approved refund is issued via the original payment method, typically within 5–10 business days (crediting time depends on your bank/provider). For cryptocurrency payments, refunds are made in USDT to the wallet you specify; exchange-rate differences and network fees are not compensated.
Before opening a dispute with your bank, please contact us — most issues are resolved faster directly. Disputing a legitimate charge for a service already rendered may result in access restrictions.
We may update this Policy. The current version is always published on this page with its update date. Payments already made are governed by the version in force at the time of payment.